Orders & Delivery
Need a little help?
We’ve answered some of our most frequently asked questions below. If you can’t find what you’re looking for, please don’t hesitate to get in touch.
How long will my order take to arrive?
Some Veyra pieces are ready to ship, while others are handcrafted to order.
Ready-to-ship pieces are typically dispatched within 1–3 working days. Made-to-order pieces may require up to 7–10 working days before dispatch. Estimated processing times are shown on individual product pages where applicable.
Do you offer Express Delivery?
Yes. Express Delivery may be available at checkout for an additional charge.
Please note that Express Delivery applies to the shipping method only and does not reduce the creation time required for made-to-order pieces.
Do you ship internationally?
[Insert your current international shipping policy here.]
Jewellery & Materials
Are your pearls genuine?
Yes. Many Veyra designs feature genuine freshwater pearls, each chosen for its natural beauty and unique character.
As pearls are natural, slight variations in shape, size, and lustre should be expected and celebrated.
Is sterling silver suitable for sensitive skin?
Sterling silver is generally well tolerated by most people with sensitive skin. However, individual sensitivities can vary.
Material information is provided on each product page to help you make an informed choice.
Will my jewellery tarnish?
Sterling silver naturally develops a soft patina over time and may tarnish when exposed to air, moisture, perfumes, or household products.
Regular wear and proper care can help keep your jewellery looking beautiful.
Jewellery Care
How should I care for my jewellery?
We recommend storing your jewellery in a dry place, avoiding prolonged exposure to water, perfumes, lotions, and cleaning products, and gently polishing sterling silver with a soft jewellery cloth when needed.
For full guidance, please visit our Jewellery Care page.
Can I wear my jewellery every day?
Absolutely.
Veyra jewellery is designed to become part of your everyday life. With appropriate care, your pieces can be worn and enjoyed for years to come.
Do you offer jewellery cleaning?
Yes.
Every Veyra piece is eligible for our complimentary Veyra Refresh Service. Simply return your jewellery to us and we will carefully clean and inspect it to help keep it looking its best.
Returns & Exchanges
Can I return my order?
If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.
Items must be unworn, unused, and returned in their original packaging.
For full details, please refer to our Returns & Refunds Policy.
Can earrings be returned?
For hygiene reasons, earrings cannot be returned unless they are faulty.
Packaging & Gifting
Will my jewellery arrive gift-ready?
Yes.
Every Veyra order is thoughtfully packaged and beautifully presented, making it perfect for gifting or as a treat for yourself.
Do you include a receipt in the package?
Order confirmations and receipts are provided electronically. No pricing information is included within gift packaging.
Contact Us
I still have a question. How can I contact you?
We’re always happy to help.
Please visit our Contact page and we’ll get back to you as soon as possible.